Your dedicated reservations team
Whether you require 24/7 complete call center services or just call-gating during off hours or peak times, Pegasus Voice Reservations ensures your guests speak to a highly trained reservations specialist that can sell your property well and drive bookings.
- Reduce operational and payroll expenses on your hotel’s second most profitable reservations channel—pay only for the minutes spent on the phone
- Drive conversions and upsells with multilingual agents specialized in hospitality sales
- Increase potential to drive direct bookings from callers looking to confirm prices found on OTAs
- Track metrics and ROI through seamless reservation delivery and reporting within the Pegasus CRS
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Make better connections to get better conversions
Drive successful call-in bookings by equipping your call agents with the most detailed and up-to-date information from your central reservation system. The Pegasus call center application, part of the Pegasus CRS, gives agents full view of your rates and inventory, along with direct and third-party reservations. Brands and casino gaming hotels can also benefit from custom integrations to your brand’s loyalty program so agents can better service your most loyal guests.
- Real-time availability shown on call center booking engine
- Easy visibility of helpful hotel details, including amenities and map
- Include important updates for agents such as construction dates or changes to tax structures
- Ability to look up third-party reservations from OTAs, GDS or PMS
- Track your call center production in Pegasus CRS by agent ID
- Custom integrations available to your hotel CRM and guest loyalty program
Through the years, we have worked with many vendors and the results we have achieved here are far superior. Their on-boarding process is easy and efficient, their agents are well trained and professional, and our call conversion is at a historical high.
KERRY MACK - EVP of Revenue & Distribution, Highgate Hotels
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WEBINAR
Is your hotel ready to capture demand from the upcoming travel surge?
Travel momentum is growing again, with paid search, website traffic, and bookings climbing month over month. Hoteliers are eager to get back to business, but it’s not business-as-usual when it comes to digital marketing. The landscape has been driven entirely by market demand, and with guests having learned to interact with hotels through different channels, it’s hard to know where to begin. In this webinar we will cover what you need to know about post-pandemic paid media strategy to ensure success as you plan for the summer and beyond.
