Become an expert hotel marketer with our free resources. subscribe Home > Customer Loyalty and Reputation Management > Page 6 Category: Customer Loyalty and Reputation Management Deliver a delightful customer experience and turn your hotel’s guests into your brand ambassadors and advocates. August 11, 2015 Customer Loyalty and Reputation Management Upselling and cross-selling: the difference and why it matters for hotels Upselling and cross-selling are both great ways for hotels to boost incremental revenue on bookings, though the difference between these […] by Joan Evelyn Lee November 12, 2010 Customer Loyalty and Reputation Management The Art of the Length-of-Stay Upsell Hotels often talk about increasing the average length of stay (LOS) at their property. This is a great goal, because […] by Gautam Lulla Posts navigation « Previous 1 … 4 5 6 Resources Insights, knowledge, and information to help you dominate the online travel space. Blog The latest in distribution, sales, and marketing trends for hotels. Careers We're on the lookout for talented and ambitious individuals to join the team.