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Category: Customer Loyalty and Reputation Management
Deliver a delightful customer experience and turn your hotel’s guests into your brand ambassadors and advocates.
Customer Loyalty and Reputation Management
Evolving in a digital world where convenience is the new loyalty
At a recent HSMAI event in London, keynote speaker Steven Van Belleghem spoke to local hoteliers about the role of […]
Customer Loyalty and Reputation Management
Takeaways from our webinar, “Fresh perspectives on guest loyalty for independent hotels”
Just recently, Travel Tripper hosted a webinar about the evolving nature of guest loyalty and the ways independent hotels can […]
Customer Loyalty and Reputation Management
Redefining hotel guest loyalty with instant gratification
Guest loyalty programs, originally crafted to reward valuable guests with upgrades or special treatment, have now devolved into a pricing […]
Customer Loyalty and Reputation Management
Hotel loyalty programs becoming a core focus of 2017
Moving into 2017, loyalty is becoming a core focus in the hospitality sector. An uncertain economic outlook and intense industry […]
Customer Loyalty and Reputation Management
[INFOGRAPHIC] 7 tips for fostering guest loyalty
The cost of acquiring a new hotel guest is arguably more expensive than getting repeat business from guests who have […]
Customer Loyalty and Reputation Management
How hotels are catering to today’s business traveler
According to a recent travel survey, a growing number of business travelers are booking their own hotels. Today, 69% of […]
Customer Loyalty and Reputation Management
How to improve your hotel’s TripAdvisor ranking
With more than 350 million visitors on a monthly basis, TripAdvisor is one of the most important marketing and distribution […]
Customer Loyalty and Reputation Management
[INFOGRAPHIC] 9 Ways to Enhance Your Hotel’s Online Reputation
Almost every traveler in the digital age will look up your hotel online before he or she decides to book. […]
Customer Loyalty and Reputation Management
What Facebook says about Millennials and hotel brand loyalty
Despite popular assumption, it turns out that brand loyalty is alive and kicking. A recent survey by Facebook IQ questioned […]
